Consultancy firm Accenture is very likely to face “big penalties” after a software upgrade led to the complete shutdown of the NHS email service, HSJ has been told.
A well placed senior source confirmed the company, which runs NHSmail on behalf of NHS Digital, will be penalised for the shutdown that was linked to a software upgrade which took place several weeks ago.
Accenture had “totally failed” to meet the requirements of its contract with NHS Digital and would face big penalties, HSJ was told by sources familiar with discussions.
Full story in The HSJ, 3 December 2018
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