A GP practice has been forced to cut back on staff after Capita reclaimed thousands of pounds without explanation or notice, it has claimed.

The Court Street Medical Practice, based in Madeley, near Telford, said this included £7,000 reclaimed due to ‘payment errors’ but said it had not received an explanation from Primary Care Support England, operated by Capita, regarding the issues.

The practice has also had money reclaimed from it related to superannuation, which it said was in part caused by Capita not recording the retirement of one of its doctors.

Full story in Pulse, 24 September 2018

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